All bookings are subject to the following conditions;
A deposit of 50% is required at the time of booking. The balance is due 6 weeks before your date of arrival in resort. When a booking is made less than 6 weeks before your arrival, payment in full is due. All lessons have to be paid in full, before the start.
Cancellation, In event of a cancellation the following fees will apply:
- More than 4 weeks (29 days) or more before the first lesson; 70% of booking wil be refunded
- From 4 weeks (28 days) to 2 weeks (15 days) before the first lesson; 50% of booking will be refunded
- From 2 (14) weeks to 0 weeks before the first lesson; 0% of booking will be refunded
No refund will be given in whole or in part for unused lessons due to the late arrival of a client, illness, accident, lift closure due to weather condition, mechanical failure, or for any cause outside the instructors control.
The Instructor has the right to cancel lessons or courses at any time. In these cases a full refund of the unused lessons will be made.
Insurance, Please make sure that you have the appropriate insurance to cover your trip including if applicable off-piste ski-ing, resort closure, force majeure, lesson cancellation, third party liability, accident cover and rescue from the slopes.
No refunds can be made for people taking part in any lessons, that are not of the required standard, who have not provided the correct information at the time of booking or who's level has changed since making the booking to their arriving in resort and have not informed us of this change. It is a condition of booking, that all clients respect the instructors judgement, regarding safety and weather conditions on the mountain.
Flexibility is provided in the event lessons are cancelled due to Covid-19. We are aware the situation may change over the coming months, in this case we are offering extra reassurance for you. Any cancellations before 15 October 2020, will receive 100% refund. If you are unable to attend your lessons due to any of the following reasons, we are offering a 70% refund up until 48 hrs before the start time of your first lesson with us:
- if you are prevented from travelling as a result of national or international government imposed travel restrictions.
- total resort closure due to national or local goverment action due to COVID-19.
For any other COVID-19 related matters such as accommodation or cancelled flights, illness or quarantine restrictions, unfortunately normal Cancellation Policy will apply as the resort will still be open and the instructor will be available for the lesson.
Clients should ensure that they are in a fit and safe condition to take part in physical activity in a mountain environment.
If, at any time during your lessons, you are not happy with your progress or you have a complaint, please let us know immediately, so that we can address the situation straight away.
On occassion during lessons, we may take photos or videos including children, which may be used for advertising on our website and facebook posts.
The contract will be governed by, construed and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the contract.